Guaranty Trust Bank (GT Bank) has issued a sincere apology to its clients who have been encountering undue delays in transaction processing due to the recent system upgrade undertaken by the bank.
In a statement released to the public on Wednesday, the bank conveyed its utmost appreciation to all clients for their consistent patience, comprehension, and backing throughout the transition phase.
The bank admitted that the recent system upgrade significantly impacted the personal and professional lives of its clients, impacting various business operations and undertakings. Nonetheless, GT Bank reassured its clients that the technical challenges faced during the upgrade process have been effectively resolved, and the bank is now operating at full capacity.
Kindly find the full message from the bank below:
Esteemed Customer,
Thank you.
Your confidence is the basis of our existence, and your understanding and support during this recent shift to a new core Banking System have been truly exceptional.
As we embarked on the journey of implementing the new Finacle Suite of Core Banking Application Systems, our objectives were clear: to remain flexible as we expand, adaptable, and most importantly, to enhance your service experience. However, we must acknowledge the obstacles encountered along the way. The process, though essential, brought about delays in transaction processing and disruptions to what should be a smooth service, and for this, we sincerely apologize.
We comprehend the extent to which this period of service interruptions impacted your personal and business activities, and we appreciate your unwavering support during this time, showing understanding in moments of frustration. Thank you for having faith in us and giving us the opportunity to continue serving you. We are immensely grateful.
As we progress towards our standard of seamless service experiences, we would like to assure you of our dedication to the objectives we set at the outset of this change and that every action we take from now on will be guided by a single aim; to maintain the highest standards of service that you anticipate and ensure the longevity of our relationship with you.